*Please allow 2-3 after order is placed

*If you need your order in a rush or need to receive your order at a specific date, please contact us prior to placing an order. 

For all shipping inquiries please email planethearthrob@gmail.com

*SHIPPING IN THE US*

Standard shipping flat rate is $15 for delivery within 1-5 business days, Free shipping for all orders over $1000.

*SHIPPING WORLDWIDE*

Standard shipping flat rate is $20 for delivery within 10-20 business days, Free standard shipping for all orders over $2000. 

Express shipping flat rate is the $45 for delivery within 2-5 business days. 

​You will receive a shipping notification email that will notify you of your tracking number once the order is ready for shipment.

Please allow 24-72 hours for the tracking to be updated after receiving the email notification.

HEARTHROB is currently not accepting returns for any orders beyond 7 days after delivery.

Any returns made within 7 days after delivery will have a 25% re-stocking fee due to the products' made-to-order nature. 

If you would like to make a return, please submit a request to planethearthrob@gmail.com prior to returning the items. 

If your order is approved for return, returned orders MUST be unworn/unused with their original packaging. 

Once the return is received. You will be notified within 48hrs if the return is accepted.

If the return is accepted, the restocking fee will be deducted from the full refund.

you will receive the refund within 3-7 business days depending on your original payment method. 

 In case of damages occurred during shipping, or the wrong sizing/color.

Please email planethearthrob@gmail.com for exchanges. 

If you'd like to cancel your order for any reason after placing the order, you can request a partial refund of 50% of the order's total amount due to the 'made-to-order' nature of the products. 

You can make the cancellation request at any time after the order placement, prior to the order's shipment confirmation. 

​For order cancellation requests please email planethearthrob@gmail.com

​After the request is approved you will receive the partial refund (+ shipping cost) within 5 business days to your original payment method. 

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. 

In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. 

After an order is placed, if your order needs verification of payment, it can delay the processing of your order.